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30-Day Money-Back Guarantee
We're confident you'll love our products. If not, we'll refund you - no questions asked!
1. Our Refund Promise
At Geekgy, we stand behind our products. We offer a 30-day money-back guarantee on all our plugin purchases. If you're not satisfied with your purchase for any reason, we'll refund your money.
2. Eligibility for Refunds
You are eligible for a full refund if:
- ✅ Your refund request is made within 30 days of purchase
- ✅ You provide a valid reason for the refund
- ✅ You have made a genuine attempt to use the product
- ✅ You have contacted our support team for assistance
3. Non-Refundable Situations
Refunds will NOT be provided in the following cases:
- ❌ Refund requests made after 30 days of purchase
- ❌ Subscription renewals (you can cancel before renewal)
- ❌ Fraudulent or abusive refund requests
- ❌ If you've violated our Terms of Service
- ❌ Custom development or consultation services (once delivered)
- ❌ Requests based on incompatibility with plugins/themes you haven't tested
4. How to Request a Refund
2
Provide Information
Include your order number, email used for purchase, and reason for refund
3
Wait for Review
We'll review your request within 48 hours and respond via email
4
Receive Refund
Approved refunds are processed within 5-10 business days
5. Before Requesting a Refund
We'd love the opportunity to help before you request a refund! Many issues can be resolved quickly:
6. Subscription Cancellations
6.1 Canceling Your Subscription
You can cancel your subscription at any time through:
- Your customer dashboard on Lemon Squeezy
- Contacting our support team
6.2 What Happens After Cancellation
- Your plugin will continue working until the end of your billing period
- You will not be charged again
- You'll lose access to updates and support after the period ends
- You can reactivate anytime
7. Refund Processing Time
Once approved, refunds are processed through Lemon Squeezy:
| Payment Method |
Refund Time |
| Credit/Debit Card |
5-10 business days |
| PayPal |
3-5 business days |
| Bank Transfer |
7-14 business days |
8. License Deactivation
When a refund is processed:
- Your license key will be deactivated
- You must uninstall the plugin from your websites
- You lose access to updates and support
- Your account will be closed (unless you have other active products)
9. Partial Refunds
In some cases, we may offer partial refunds for:
- Service interruptions caused by us
- Specific feature issues that affect part of the product
- Pro-rated refunds for annual subscriptions
10. Chargebacks and Disputes
Before initiating a chargeback with your bank or card issuer, please contact us first. Unauthorized chargebacks may result in:
- Immediate account suspension
- Permanent ban from future purchases
- Recovery of funds through legal means
11. Refund Abuse
We reserve the right to deny refunds for:
- Customers who have received previous refunds
- Suspicious or fraudulent activity
- Violation of our terms
- Abuse of our refund policy
12. Changes to Refund Policy
We may update this Refund Policy from time to time. Changes will be effective immediately upon posting. The updated date will be reflected at the top of this page.
13. Contact Us
For refund requests or questions about this policy: